Incident Management
Analysis and resolution of Incidents in your application (interruptions in business processes) according to defined solution scope and SLAs.
Acuiti's Application Management Services (AMS) provides a rigorous operational support in your active production environment along with incorporating continuous features for better performance and user experience. By handing over your operational work of SAP (Hybris) Billing application to our expert team, it would help your business to lower the operations cost, utilise your internal IT team for strategic initiatives and deliver a quick & up-to-the minute service to your customers.
We are committed to helping our customers get best returns on their SAP investments.
Analysis and resolution of Incidents in your application (interruptions in business processes) according to defined solution scope and SLAs.
Root cause analysis and resolution of problems in your application according to defined solution scope.
Optimisation of applications existing processes and adjustments to customising parameters along with implementation of new functionsand release upgrades.
Monitoring of alerts and activities for batch job processes and creation of incident tickets for identified issues.
We are capable of providing AMS services across the globe without any hassle for varied industries from our development center in India. With a local resource/team requirement, we can help you through our strong partner network across Europe, Asia and the Americas.
We are recognised as Silver Partners by SAP and our team of certified SAP consultants have a good working experience on SAP AMS projects for industries like Utilities, Telecommunications, Media and Hi-Tech.
Achieve cost efficiency by taking advantage of our team operating out of UK and India who would provide you with an exceptional consulting and development skills at a competitive price.
Acuiti Labs is currently working alongside an European automotive company for providing them AMS support services on their SAP Hybris Billing application.
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